'Management Study Guide\r'

'1. We devour c overed a lot of material over the past two months. The final examination examination impart consist of 10 succinct firmness of purpose questions and 2 case fill questions. The 10 wretched answer questions atomic number 18 homogeneous in structure to short answer questions cand in the quizzes. Ensure you thoroughly rake the case study provided with your final before answer the two case study questions. The exam counts towards 30% of your final grade and sensation cornerst whiznot pass the unravel with forbidden completing the proctored exam.The examination is a closed choice examination; consequently, no books or notes will be eachowed. You will have two hours to complete the examination. The final examination is comprehensive. It includes material in Chapters 1 †20. 2. By providing this review, I hope to channel your preparation and study for the final examination to key atomic number 18as concerning principles of direction, but consider you are responsible for all the cultivation cover since the beginning of class.One should ensure a comprehensive companionship of the Core Learning Objectives, delineated in individually Weeks Overview, Objectives and Weekly Activities, sub fragment â€Å"The Objectives” and denoted by a light blue box with a light slightness key in it. Key areas include the pursuance: Know and briefly drag the five rudimentary focussing functions. Planning †decision making what objectives to pursue during a future uttermost and what to do to achieve those objectives.Organizing †classify activities, assigning activities, and providing the authority necessary to carry out the activities Staffing †find out human resource needs and recruiting, selecting, training, and underdeveloped human resources Leading †directing and channeling human style toward the makement of objectives Controlling †measuring stun a foresightedance against objectives, determining ge ts of deviations, and taking corrective action where necessary correct â€Å" focusing” and explain the managerial signifi give the gatece of â€Å" intensity level” and â€Å"efficiency”.Management is a form of incline that involves arrange an arrangement’s resources †land, labor, and capital †to accomplish organisational objectives. Also known as getting things with through populate List five methods that can used to train or develop employees. OJT †a rainee is shown how to perform the stock and allowed to do it under the flight simulator’s super heap Job Rotation †besides called cross-training, employee learns several different ancestrys within a race whole or department and performs each stock for a particular period Vestibule †procedures and equipment similar to those used in the actual job are set up in a redundant defecateing area called a vestibule.Classroom †most familiar method of training, m ethods are lecture, argueion, audiovisual methods, experiential methods, and computing machine based training. Computer-assisted †allows the employee to absorb information from a predetermined computer program and advance their knowledge in a self-paced format Understand and briefly draw in effective solicitude communication skills. Managers must take a leak direction to the people who cipher for them †employees often perform their jobs poorly b/c they do not understand what is expected of them.Managers must be sufficient to motivate people †majuscule power to communicate to get employees excited about their jobs Managers must be adapted to convince guests that they should do employment with them Managers must be open to absorb the ideas of new(prenominal)s †must be able to understand and accept other people’s viewpoints Managers must be able to persuade other people †Describe four social responsibilities.Philanthropy and volunteerism à ¢â‚¬ efforts to amend human welfare, time and money to charitable, cultural, and civic shapings environmental Awareness †limiting the damage their carrying into actions cause to the environment Sensitivity to Diversity †Maintain an ethnically diverse go awayforce Quality of Work brio †Adopting policies that contribute to the note of life for their employees, such as flex hours, on-the-spot(prenominal) daycares, etc Describe and recognize tumefy-grounded and ethical responsibilities.Legal responsibility †responsibility of a chore to comply with federal and state regulations that affect business operations Ethical responsibility †responsibility of a business to comply with its own set figure of ethics a tenacious with ethical business laws gain when TQM would take in an organization. Total Quality Management †management school of thought that emphasizes ‘managing the entire organization so that it excels in all dimensions of products a nd services that are important to the customer’ List tether methods for training and developing managers.What are organizing work and structure? Organizing work †process of social class of labor accompanied by an inhibit commissioning of authority; avails of organizing work †establishes lines of authority, emends efficiency and the quality of work through synergism, improves communication Organizing structure †is the framework that defines the boundaries of the nominal organization and within which the organization operates; Strategy, size, environment, organization and applied science are factors that affect the organizing structure see when MBO would benefit an organization.Management by Objectives (MBO) †philosophy based on converting organizational objectives into personal objectives; MBO works best when the objectives of each organizational unit are derived from the objectives of the next higher unit in the organization; it assumes that estab lishing personal objectives elicits employee commitment, which leads to improved execution of instrument Articulate and explain change and culture. Change †speech about something different than the previous way or situation.In organizations, commonly refers to technological, environmental or internal changes gloss †set of important understandings (often unstated) that members of a community office; ‘the way we do things around here’ tick between mechanistic and organic organizations. Mechanistic †organizational systems characterized by rigid delineation of functional duties, distinct job descriptions, fixed authority and responsibility, and a well developed organizational hierarchy through which information filters up and instructions flow down thoroughgoing †organizational systems characterized by less formal job descriptions, greater emphasis on daptability, more participation, and less fixed authority Assess and describe the richness of st affing. Employees are the most valuable asset to an organization. The destruction of staffing is to obtain the best available people for the organization and to develop the skills and abilities of those people. Recognize the Herzberg two factor possibility to employee motivation Herzberg’s 2 factor theory, aka motivation-maintenance or motivation-hygiene, is based off the idea that hygiene or maintenance factors, such as supervision, money, status, do not baffle motivation but can stop motivation from occurring.However motivator factors, such as achievement, recognition, advancement, provides true(a) motivation. Discuss the international business environment in terms of management awareness, global competition, and strategic prep International trade consists of the exchange of goods and services by different countries. Compare and contrast the following three; underlying planning, operations management, and strategic management.Planning †process of deciding what ob jectives to pursue during a future time period and what to do to achieve those objectives Operations management †short range planning done primarily by middle to lower level managers, it concentrates on the conceptuality of the functional plans Strategic management †analogous to top-level, long range planning; covers a relatively long period; affects many parts of the organization dress conflict and song. What are some ways it can it be reduced?Conflict †overt bearing that results when an person or group thinks a perceived need of the person or group has been block off or is about to be blocked seek †mental or physical condition that results from a perceived threat of danger (physical or emotional) and the insistency to remove it Ways to reduce conflict/stress: Communication, shortening hours of direct contact with customers, special leaves (sabbatical), on-site exercise facilities, cl too soon defining employee jobs, flextime or telecommuting, early reti rement programs, introducing changes gradually Assess and describe work teams.Formal work team †established and formally accepted by management, established to carry out specific tasks Informal work team †established by personal contacts and interactions among people and isn’t formally know by management Quality circularize †cool of a group of employees, usually 5-15 people, who are members of a single work unit, section or department. The basic purpose of a quality circle is to discuss quality problems and generate ideas that big businessman support improve quality.Self-Directed †members are empowered to control the work they do without a formal supervisor Virtual work team †teams that use mainly technology-supported communication, with team members running(a) and living in different locations Recognize when TQM would benefit an organization. Total Quality Management †management philosophy that emphasizes ‘managing the entire organi zation so that it excels in all dimensions of products and services that are important to the customer’Recognize and understand the implications of job enrichment, enlargement and rotation. Job enrichment †upgrading of the job by adding motivator factors Job enlargement †bounteous an employee more of a similar type of operation to perform Job rotation †a trainee goes from 1 job to another within the organization, generally rest at each job from 6 †12 months Each of these processes are used in attempt to solve motivational problems with employees Describe quality circle and recognize when there implementation may help an organization.Quality circle †composed of a group of employees, usually 5-15 people, who are members of a single work unit, section or department. The basic purpose of a quality circle is to discuss quality problems and generate ideas that might help improve quality. Benefits include increasing employee participation, set ahead commu nication and trust among members and managers, inexpensive way to provide training, and solves problems Define, explain, and provide an example of operations control. Operations management †is the management of the production function in any organization;Describe the difference between lead and management. Effective leadership in organizations creates a vision of the future that considers the legitimate long-term interests of the parties involved in the organization, develops a strategy for moving toward that vision, enlists the support of employees to produce the movement, and motivates employees to implement the strategy. Management is a process of planning, organizing staffing, motivating and controlling through the use of formal authority.Leadership is the ability to influence people to willingly follow one’s guidance or adhere to one’s decisions Management is a form of work that involves coordinating an organization’s resources †land, labor, and capital †to accomplish organizational objectives. Define the concept of synergy and how it relates to management of organizations. Organization improves the efficiency and quality of work through synergism. For example, synergism results when three people running(a) together produce more than three people work separately.Synergism can result from division of labor or from increased coordination, both of which are products of good organization. synergism †occurs when individuals or groups work together to produce a whole greater than the sum of the parts. Evaluate and describe four characteristics common to all organizations. Group of people, working together, in some concerted or unified effort to, obtain objectives Describe at to the lowest degree three climb upes or theories to motivate employees.Scientific management approach †based on the assumption that money is the old motivation of people; if the monetary award is great enough, employees will work hard er and produce more paleness approach †is based on the idea that people wanted to be treated fairly in relationship to others Reinforcement approach †is based on the idea that behavior that appears to lead to a controlling consequence tends to be retell, whereas behavior that appears to lead to a negative consequence tends not to be repeated Recognize when â€Å"flattening an organization” may be appropriate Flatter organizations have fewer levels and larger spans of management at each level. Sometimes when forced to downsize, flattening an organization is resulted.\r\n'